BUSINESS SYSTEM 360
Refund & Cancellation Policy
Last updated: September 28, 2026
This policy explains refund and cancellation rules for Business System 360 subscriptions, add-ons and custom services. Store purchases remain subject to the applicable Apple App Store or Google Play billing rules and applicable law.
7-day free trial
Eligible new subscribers may receive a 7-day free trial when offered at checkout. To avoid a subscription charge, cancel before the trial ends using the same billing channel used to start the trial.
Monthly and annual subscriptions
Subscription fees are charged at the beginning of each billing period. After a subscription charge is processed, fees are generally non-refundable except where required by law, for a confirmed duplicate charge, or when a refund is approved because Business System 360 was unable to provide the purchased service.
Cancellation
You may cancel a recurring subscription at any time. Cancellation stops future renewals but does not automatically reverse a charge that has already been processed. Access may continue through the end of the paid billing period unless the applicable app store or payment provider applies a different rule.
Apple App Store purchases
If you purchased through Apple, Apple controls billing, cancellation and refund requests for that purchase. Cancel through your Apple subscription settings. Refund requests for App Store charges must be submitted through Apple and are subject to Apple’s policies.
Google Play purchases
If you purchased through Google Play, Google controls billing, cancellation and certain refund requests for that purchase. Cancel through your Google Play subscription settings. Refund eligibility for Google Play charges is subject to Google’s policies and applicable law.
Web purchases
For purchases made directly on the Business System 360 website through PayPal or another disclosed web payment provider, refund requests should be sent to info@taxmaxsoftware.com with the account email, charge date and reason. Do not send full card or bank information.
Add-ons
Recurring add-ons follow the same cancellation rules as the main subscription unless separate terms are shown at checkout. Removing an add-on stops future renewal charges for that add-on but does not automatically refund the current billing period.
Custom app and system buildouts
Custom buildout payments may be refunded before work begins. Once discovery, configuration, design, development, implementation or reserved production work has started, amounts covering work already performed or committed are non-refundable. If Tax Max Software Solutions cancels a project before completing paid work, any unearned portion will be refunded or credited as appropriate.
App Store submission or third-party fees
Fees paid to Apple, Google, domain registrars, advertising platforms, payment processors or other third parties are governed by the third party and are not refundable by Business System 360 unless Business System 360 actually received and retained the amount being refunded.
Charge disputes
Contact us before initiating a chargeback so we can investigate duplicate billing, unauthorized use or a service issue. Fraudulent or abusive payment disputes may result in account suspension while the matter is reviewed.
How to request a review
Email info@taxmaxsoftware.com with your Business System 360 account email, purchase date, billing channel and a short explanation of the issue. We may request reasonable information needed to verify the transaction. Do not send passwords, full card numbers or banking credentials.
Changes to this policy
We may update this policy prospectively. The version in effect when a purchase is made will govern that purchase unless applicable law requires otherwise.